LOVE TOOTS (PTY) LTD t/a “toots.love”  Reg. No:  2017/437777/07

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY VISITING, PURCHASING AND OR REGISTERING AS A USER WITH US ON THIS WEBSITE YOU AGREE TO THESE TERMS AND CONDITIONS.

SHIPPING AND DELIVERY

Once you have placed your order online, you should receive an email confirming it immediately.
This email will contain an order number as a reference, your order details including shipping information and billing details. Please check it and should you find any discrepancies on your order confirmation, please contact us immediately to prevent any delays in receiving your order.  If you do not receive this email, contact us ASAP.  (Your email address may have been typed incorrectly or this email may have been filtered by a SPAM blocker.)

We want you to receive your order ASAP and therefore strive to ship orders quicker than the times indicated.
Once payment is received, orders are processed and shipped within 2 business days (please note this does not include weekends or South African public holidays).
International deliveries will take longer.
Please specify any special delivery instructions during checkout in the ‘note’ section.
Should you not receive your order at the expected time, please contact us and we will track its whereabouts and advise you of its ETA, however we cannot guarantee an exact delivery time.

South Africa:  Shipping costs R75.  FREE shipping on orders above R1000.
Orders will be shipped from Durban with *courier* and can be expected within 2-4 business days.
Please note that a signature will be required on delivery for local orders.

For international orders please contact us for a shipping quote.
Please confirm your local custom regulations before placing your orders, to ensure that orders from South Africa are accepted. Some countries collect import fees at delivery after declaration – kindly note that this is at your expense. Contact your local tax office for further information.

Alternatively, you are welcome to collect your order in Durban. Be sure to select ‘Local Collection’ at Checkout and contact 072 1229484 to make the necessary arrangements.

PAYMENT

All transactions are processed in South African Rands (ZAR).
We offer secure payment options via EFT, credit card (Payfast) and Zapper.

EFT (Electronic Fund Transfer)
Once you have added all items to your cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. Once checkout process completed, you will be sent an invoice including our bank details so you can make payment, but remember to send us your proof of payment to expedite your order.

CREDIT CARD (PAYFAST)
We accept MasterCard and Visa credit cards.  Simply select the Payfast payment option at “Checkout” and follow the instructions.

ZAPPER
At “Checkout” select the option to pay via Zapper and you will be re-directed to Zapper so you can scan the QR code, follow the prompts and complete your payment accordingly.

PRICING

Love Toots (Pty) Ltd reserves the right to change pricing at any time without prior notice.
Every effort is made to ensure that all the information on this website is correct but in the event that a product is mispriced we reserve the right not to process an order at the incorrect price.
The order will be cancelled and the amount refunded to your credit card.
You will be notified of the error and will be able to re-submit your order to purchase the items at the correct price.

RETURNS / REFUNDS

You have 14 calendar days from receipt of your merchandise, should you, for any reason, wish to return any item(s) purchased from Love Toots (Pty) Ltd.  You are allowed to exchange the goods for any other products of the same value, or request a gift voucher to the value of the product(s) purchased provided the original proof of purchase corresponds to the registered purchaser.  The goods must be returned to Love Toots (Pty) Ltd undamaged in the original packaging and at your own cost.
If it’s a defective item, we will refund or credit the value of the item charged within 5 days of us receiving it. Shipping charges are non-refundable, however, if the return is a result of our error, we will of course refund the shipping and arrange collection.
Any items sold as a ‘sale’ item may not be returned and are considered finally sold, once purchased.
Love Toots (Pty) Ltd reserves the right to refuse any returns if upon inspection or if all above guidelines have not been met.
If you need to return your parcel to us, please place your order in its original packaging with relevant proof of purchase and courier back to us at the following address:
7 Umfomoti Lane
Glen Anil
Durban
South Africa
4051
Telephone:  +27 (0) 72 1229484

OUR PROMISE

At toots.love we are committed to serving our customers with quality clothing and gifts, great customer service and a simple and secure platform to shop online.
We are constantly striving to improve your online experience and would love to hear your suggestions on how we can better meet your needs.
We invite you to tell us what you like, what you don’t like, and your ideas on how we can improve your overall shopping experience.
E-mail:  info@toots.love
Telephone:  +27 (0) 72 1229484

OUR RIGHTS

We reserve the right to:

  • modify or withdraw any part of the Website without notice to you, and we shall not be liable to you or any third party for any modification or withdrawal of the Website.
  • change our Terms and Conditions from time to time. Your continued use of the Website following such change shall be deemed to be your acceptance of such change. It is your responsibility to regularly check whether the Terms and Conditions have changed.
  • The Website is subject to changes. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

COPYRIGHT

Please understand that all designs and trademarks of Love Toots (Pty) Ltd, ie: “Horsley Bros”, “babydear” and “toots” are registered to Love Toots (Pty) Ltd.
You may not copy/duplicate the trademarks and designs directly or indirectly in anyway.
Should you be found to be in violation of this you will be held liable for all legal costs incurred by Love Toots (Pty) Ltd for any legal action deemed necessary.
All of the content you see on the toots.love website, including for example: images, illustrations, graphics and text are subject to trademark, copyright and/or other intellectual property rights or licenses held by toots.love.
No right, title or interest in any downloaded material is transferred to you as a result of any such downloading. Toots.love reserves complete title and full intellectual property rights in any content you download from this website.
You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from toots.love.

THIRD PARTY LINKS

In an attempt to provide increased value to our Users, we may use links to other websites or resources. We are not responsible for the availability of such external sites or resources, and do not endorse nor are responsible or liable for the privacy practices or the content of such websites, nor for any damage, loss or offence caused by such external sites or resources.

PRIVACY

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Your Information
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

The following information is what we collect when you browse toots.love website:
Your computer’s IP address
Browser type
The pages you visit
The time spent on those pages, items and information searched for on our site, access times and dates, and other general statistics
Name and surname
E-mail address (for delivery of products/services/invoices. You will also receive updates on new products/promotions if you have opted to receive our newsletter)
Telephone number (so we may contact you should there be a query with your order)
Your address for invoicing purposes
Delivery Address

Any of the information we collect from you may be used in one of the following ways: 
– To personalize your experience
– To improve our website
– To improve customer service
– To process transactions
– To administer a contest, promotion, survey or other site feature
– To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  Please note you may opt out from receiving future emails by clicking “Unsubscribe”.

COOKIES

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.
Cookies can also help customize the Site for visitors.
Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk.
The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall toots.love, its directors, officers, employees, affiliates, agents contractors, interest, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, (or product) posted, transmitted or otherwise made available via the service, even if advised of their possibility.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless toots.love and its directors, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability or any other remaining provisions.